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Pickup by arrangement · Delivery in Trinidad TT$40 (example)

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Help and FAQ

Quick answers about choosing products, ordering, delivery and returns. Policies marked example show the kind of rules the shop will publish.

Cannot find your answer? Message us from the Contact page.

Choosing products

How do I choose a food?

Read the pack size, the ingredients and the feeding guide on the product page. We copy them from the pack. For diet or health advice, ask your vet.

What does the size mean?

Each page gives the pack size or the measurements of the item (examples in this demo). Compare them with your pet's size.

Is a toy safe for my pet?

Supervise your pet with any toy and replace a toy that is worn or damaged. We cannot judge how your pet plays.

Ordering and delivery

How do I order?

Choose a size, add to cart and go to checkout. In this demo the cart and checkout are designs only; online ordering is not switched on.

Pickup (example policy)

Pickup is by arrangement at a public spot we agree by message. We aim to have your order ready within 1 working day.

Delivery (example policy)

Delivery within Trinidad is a flat TT$40 and takes 2 to 3 working days. Tobago is on request and priced separately.

Returns

Returns (example policy)

Unopened items can be returned within 7 days. Tell us within 48 hours if an item arrives damaged or is not what you ordered. For hygiene and safety we cannot take back opened food, treats or grooming products unless they are faulty.